Frequently asked questions
Everything worth knowing before you subscribe — and the answers we give most often afterwards.
Questions we get every day
If yours is not here, message us on WhatsApp — we usually reply in a couple of minutes.
What exactly is an IPTV subscription?
IPTV delivers live TV and on-demand video over your internet connection instead of a satellite dish or cable line. You receive a playlist and login details, enter them into a player app, and your channel list appears on the device you already own.
How fast is my account activated?
Most orders are activated in under 10 minutes. During a busy weekend it can take a little longer, but we have never gone past a few hours — and you can chase us on WhatsApp at any point.
How fast does my internet need to be?
8 Mbps is comfortable for HD, 15 Mbps for Full HD and 25 Mbps or more for 4K. A wired connection or 5 GHz Wi-Fi will always be steadier than 2.4 GHz.
Can I watch on more than one screen?
Standard covers one screen at a time. Premium covers three, so different rooms can watch different channels at once. Extra connections can be added to any plan on request.
Which payment methods do you accept?
Credit and debit cards, PayPal, and major cryptocurrencies. Every payment page is encrypted and we never store your card details.
Is there a trial before I commit?
Yes. Ask us for a 24-hour trial line and test your channels, your apps and your connection before you pay for anything.
What if a channel stops working?
Message support and it is usually fixed within the hour — our team monitors the streams around the clock and reroutes traffic when a source goes down.
Do you offer refunds?
If the service will not work on your setup and we cannot fix it within 48 hours of your first message, you get your money back. That is what the trial is there to prevent.
Your first channel is minutes away
Pick a plan or grab a free 24-hour trial and see how WukTV performs on your own connection before you spend anything.